A manufacturer warranty on a commercial roof is only as good as the maintenance documentation behind it. We handle the annual maintenance work, produce the documentation the manufacturers require, and keep your warranty from lapsing on a technicality.
We hold active manufacturer credentials with GAF, Carlisle SynTec, Johns Manville, Sika Sarnafil, and Versico. Those credentials are not a sales claim — they are the prerequisite for performing warranty-qualifying maintenance work and for registering warranty claims on each manufacturer's systems. An uncredentialed contractor performing maintenance on a GAF Timberline Commercial system does not generate documentation that GAF accepts as warranty-compliant maintenance.
The most common reason commercial roof warranties get denied in Dallas is not that the membrane failed due to a workmanship defect — it is that the owner cannot produce documentation that the required annual maintenance was performed. Most manufacturer NDL warranties require documented annual maintenance. Most building owners do not track which years had documented maintenance versus which years someone just walked up and patched something without producing the required paperwork. When a claim comes in, the manufacturer asks for the maintenance record. If it is incomplete, the claim gets reduced or denied regardless of what actually happened to the roof.
Our warranty coordination program is built to prevent that outcome. We perform the maintenance, we produce the documentation the specific manufacturer requires, and we maintain the record so that any claim the owner ever needs to make has a complete maintenance history behind it.
GAF EverGuard Extreme warranties (TPO and EPDM, 20-year NDL tier) require annual maintenance by a GAF-credentialed contractor, with a maintenance report submitted to GAF within 90 days of the service date. The report format is GAF-specified — a generic inspection report does not satisfy the requirement. We submit directly to GAF's warranty management system.
Carlisle SynTec SureCast and Sure-Weld warranties require similar annual maintenance with a Carlisle-approved contractor. Carlisle is specific about drain clearing and seam inspection protocol — their maintenance standard requires a documented test of every accessible seam, not just visual inspection. We follow Carlisle's published maintenance standard for each warranty tier.
Johns Manville JM PremiumPlus warranties require maintenance at the frequency specified in the warranty document (varies by warranty tier — some are annual, some are biannual) with documentation submitted to JM's warranty tracking system. JM also requires that any repairs during the warranty period be performed by a JM-credentialed contractor and documented against the warranty number.
Sika Sarnafil and Versico (now both part of the Sika group) maintain separate warranty programs with their own documentation requirements. we install both legacy programs and file maintenance documentation under whichever warranty number the building's roof was registered under.
Any repair performed on a warranted roof during the warranty period needs to follow the manufacturer's detail standard and be documented as a manufacturer-compliant repair. This is where buildings get into trouble: a handyman or uncredentialed contractor performs a repair that is physically sound but does not use the correct flashing details or membrane materials for that manufacturer's system. The repair holds for years. Then the roof fails elsewhere, the owner files a warranty claim, the manufacturer inspects, finds the non-compliant repair, and excludes the area around the repair from coverage.
We perform repairs on warranted systems under the applicable manufacturer's repair standard and document every repair against the building's warranty number. If a building already has non-compliant prior repairs when we take over the account, we assess them, note them in the condition record, and advise the owner of the warranty exposure. We cannot retroactively make prior repairs compliant, but we can document the current condition accurately so the owner knows where the exposure is.
